Imagine ordering a couple of pizzas for a cozy night in, only to discover your bank account has been drained of $72,000. That is exactly what happened to a woman named Naya, whose shocking story is now going viral across social media.
Naya originally placed a $72.53 online order with Domino’s Pizza in Canada. Everything seemed normal until she later checked her bank account and saw a massive deduction. “I checked my bank account, and that’s when I saw that Domino’s took $7,253 instead of $72.53,” she explained in her viral TikTok video.
The situation became even worse when multiple transactions were involved, and the total amount pulled from her account ballooned into tens of thousands of dollars—eventually totaling $72,000.
Who was responsible for the Domino’s $72,000 overcharge?
The nightmare left Naya caught in a frustrating back-and-forth between Domino’s and her bank, Scotiabank. After reaching out to both parties, she quickly learned that no one was taking full responsibility.
Domino’s told her to contact her bank, while Scotiabank allegedly told her to take it up with Domino’s. And there she was—$72,000 gone and stuck in the middle with no clear path to resolution.
In one of her videos, Naya vented her frustration, saying, “It’s a very distressing situation.” And honestly, who would not feel overwhelmed watching thousands vanish over a simple pizza?
Can banks legally hold you responsible for an incorrect charge?
This is the question many people are asking after hearing Naya’s story. You would expect your bank to immediately flag a charge that is hundreds or thousands of dollars more than what you usually spend. But according to Naya, that did not happen.
She followed all the right steps—reporting the issue promptly, disputing the charges, and asking for an investigation. But instead of getting quick help, she says she has been waiting weeks for any kind of meaningful update.
Unfortunately, this kind of issue reveals just how vulnerable consumers can be when payment processing systems fail or go unchecked.
What should you do if you get overcharged like this?
If you ever find yourself in a situation like Naya’s, here are a few things you should do immediately:
- Take screenshots of all receipts and bank transactions.
- Contact your bank’s fraud or dispute department right away.
- Reach out to the business that charged you incorrectly.
- Keep records of all your communication, just in case things drag on.
Most importantly, keep pushing. Do not assume the issue will fix itself. As Naya’s experience shows, you may have to be your own biggest advocate.
