Watch this first:
What’s Going On?
Anker, the brand name for its power banks for home use, has just made a massive recall of about 1.15 million PowerCore 10000 power banks (model A1263) that it retailed in America. What’s the problem? Lithium-ion batteries in these units tend to overheat and even catch fire or burn you.
That’s not something you’d want to happen while you’re charging your phone or driving.
Why is this happening?
The lithium-ion battery in these power packs can overheat and create an actual fire and burn hazard. Anker already has 19 reports of fire and explosions for these products. Included were two accidental minor burns (nothing that had to be treated in the hospital, fortunately) and $60,700 worth of damages to property.
It’s a timely reminder that battery safety should not be treated lightly.
How to check if your powerbank is involved
If you’re an owner of an Anker PowerCore 10000 power bank, search for the model number and serial number instead of panicking. The model number you need to be looking for is A1263, and it’s inscribed on the front of the power bank. The serial number starts with “SN” and is indicated at the bottom.
You can verify your serial number and see if your product is included in the recall by going to: https://www.anker.com/product-recalls
What to do if your powerbank is recalled?
Stop using it right now. That’s step number one and the most crucial one.
Anker is providing free replacements for all power banks that have been recalled. Here’s what you need to do to get yours:
- Register your device on Anker’s recall page.
- Attach a photo of your power bank with:
- The model number (A1263)
- Serial number
- Your name
- Date taken
- Printed on the device in permanent marker: “recalled”
- Attach a purchase receipt if you have it — but not required.
- Attach a statement that you will dispose of the recalled power bank properly.
How to dispose of your recalled powerbank safely
Do not throw away this lithium-ion battery in your home trash, curbside recycling, or in regular battery drop-off points. Those recalled batteries have to be disposed of in a special manner since they hold a higher risk of fire.
Instead, contact your local household hazardous waste (HHW) collection facility to ensure they will take in recalled lithium-ion batteries. Call ahead. If they will not take them, contact your local government to schedule proper disposal.
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Where were these sold?
These recalled powerbanks were sold online on Anker’s official website, Amazon, Newegg, and eBay from June 2016 to December 2022, for about $27 per unit.
How to contact Anker for assistance
In the event you need questions answered or would like to start the replacement process, below is how to contact Anker:
- Free calling: 800-988-7973 (6 a.m. to 5 p.m. PT, Monday through Friday)
- Email: [email protected]
- Chat Live on their support page: https://support.anker.com/s/contact-us
Final Thought
If you have gotten an Anker PowerCore 10000 model A1263 power bank, don’t delay. Check your serial number to determine if it’s included in the recall and take steps to have it replaced. Your safety and the safety of those around you are most important.
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Charge safely!
