Social Security beneficiaries should be aware of a significant change coming to the Social Security Administration (SSA). As part of an effort to improve security and reduce fraud, the SSA has announced that it will no longer allow beneficiaries to update their bank account information over the phone.
Other services will remain accessible by phone.
Controversy over SSA’s phone service changes
The decision to eliminate phone-based banking updates has sparked some debate. Reports initially suggested that the SSA might phase out all phone-based services, which raised concerns among seniors and individuals with disabilities who rely on phone support.
Media outlets such as The Washington Post and The Hill reported that the DOGE (Department of Government Efficiency) team, led by Elon Musk, pushed for the reduction of phone services at the SSA. Their goal was to “eradicate alleged fraud,” but critics argued that such measures could disproportionately impact elderly and disabled Americans who have limited internet access.
Further controversy arose from claims by President Donald Trump and Elon Musk, who suggested that millions of deceased individuals were still receiving Social Security payments. However, SSA data has refuted these claims, stating that misreported deaths account for less than one-third of 1% of their records.
What does this mean for you
If you currently receive Social Security benefits via direct deposit, this change means you must now use online or in-person methods to update your bank details. To avoid potential issues with your payments, it is advisable to:
- Set up a ‘My Social Security’ account if you haven’t already.
- Visit your local SSA office well before March 29, 2025, if you need to make changes.
Beware of scams, as fraudsters may attempt to take advantage of this transition period by posing as SSA representatives.
Stay informed on social security changes
Social Security rules and regulations continue to evolve, and staying informed is crucial. For updates on SSA policies, fraud prevention, and benefits information, subscribe to Solo Dinero to receive daily news straight to your email.
How to apply for SSI benefits online
With these changes coming soon, being proactive about your Social Security account will help ensure your benefits remain secure and uninterrupted.
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