The Social Security Administration (SSA) introduced the ‘Upload Documents’ feature to provide convenience in uploading necessary documents and forms. Through the online feature, a person can safely upload documents and not have to take trips to the office and also simplify the application and claim process. There will be problems in the form of one not being able to easily find the link to upload via email.
Accessing ‘Upload Documents’ from your mySocial Security account
In case you are unable to locate or lose the email with the ‘Upload Documents’ link, you can still access the feature from your my Social Security account. The SSA advises:
“You can find Upload Documents by using the ‘Plan and Prepare’ or ‘Manage Workspaces’ pages in your mySocial Security account.”
To proceed:
- Log in to your account: Visit the mySocialSecurity login page and log in using your credentials.
Go to the right section:
- Choose the ‘Plan and Prepare’ or ‘Manage Workspaces’ option.
- Upload your documents: Upload documents required following on-screen prompts securely.
This feature enables you to upload documents required without using the email link.
Alternate access via direct link
The SSA offers access to a direct link to the ‘Upload Documents’ application:
“If having trouble accessing the web site, cut and paste the below URL into your browser: https://secure.ssa.gov/eSubmit/upload-documents-ui/start
To avoid directly accessing the upload portal, cut and paste this URL into your browser window. Expect to enter SSA-issued access credentials in order to validate your session.
Getting acquainted with the ‘Upload Documents’ application
The ‘Upload Documents’ application has been built to safely and effectively electronically submit documents to the SSA. According to the SSA, it’s recommended that
“A Social Security representative will obtain your preferred means of communication and contact information, select the forms and documents you need, and send an email or text to you with a link to the Upload Documents application.”
If you cannot locate this text message or email, the above-discussed alternatives provide alternative entry points.
Read this later:
Accessing SSA by phone
If you cannot access the ‘Upload Documents’ feature through your my Social Security account or directly by clicking on the link, you can call the SSA for help. The SSA suggests:
“If you are unable to sign in once more to Upload Documents, we invite you to telephone toll-free 1-800-772-1213. We can offer individualised responses between 8 a.m. and 7 p.m., Monday to Friday.”
For deaf and hard-of-hearing customers, use the TTY telephone number 1-800-325-0778.
Security measures and verification of identity
The SSA has put in place robust security controls to protect your personal information. To access the ‘Upload Documents’ feature, you will need to authenticate using your my Social Security account. If you have not registered yet or need to verify your identity, the SSA uses ID.me for the purpose. ID.me offers two verification options:
ID.me help center
- Self-Service: Upload identity documents and video selfies.
ID.me help center
- Video call: Upload documents, take a live video selfie, and then connect with an ID.me video Chat Agent in a video call to have your documents verified live.
Once this verification is completed, secure access is provided to SSA services.
Recent developments affecting SSA services
One must be knowledgeable about the latest developments in the SSA that affect the provision of services. Up to March 21, 2025, the SSA suspended the Enumeration Beyond Entry (EBE) program that automatically enrolled and issued Social Security cards to new citizens and noncitizens who were granted work permission. The suspension will affect millions who will need to visit SSA field offices to receive Social Security numbers and cards.
Such growth can lead to higher volumes of traffic in SSA offices, affecting processing. Therefore, utilisation of online services like ‘Upload Documents’ is highly recommended so that delays can be averted.
Here is some social security news you can follow up on: Will my monthly Social Security retirement benefit increase if I have additional earnings?
What should I do if I receive a call from someone claiming to be a Social Security employee?
A little-known change in Social Security’s “family” rule could cut benefits for nearly 400,000 retirees by up to $300 a month
Top 5 Social Security questions most Americans get wrong – These are all the answers that could put several thousand dollars more in your…
Good news for millions of Americans – These are the documents you must submit to justify one of the 13 new conditions on the…
