Experts criticize Social Security's claim that agents answer the toll-free line in an average of 8 minutes: “It does not reflect the reality of the people who call"

Experts criticize Social Security's claim that agents answer the toll-free line in an average of 8 minutes: “It does not reflect the reality of the people who call"

Experts criticize Social Security’s claim that agents answer the toll-free line in an average of 8 minutes: “It does not reflect the reality of the people who call”

Why Social Security’s ‘8-Minute’ Phone Claim Doesn’t Match What Callers Really Experience